New York Times podcast The Daily released this new podcast on January 10, covering the Southwest Airlines holiday meltdown.
Their description of the episode reads as follows:
Air travel was a mess over the holidays — in the last 10 days of December, 30,000 flights were canceled. While every airline was affected, one stood out: Southwest, which over the past few decades has transformed how Americans fly, melted down. In the last 10 days of the year, it canceled as many flights as it had done in the previous 10 months. So what went wrong?
Listen here: https://www.nytimes.com/column/the-daily
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